EFFECTIVE DATE: JULY 16, 2026
V-CHOS XPRESS, LLC
V-Chos Xpress, LLC (“V-Chos,” “Company,” “we,” “our,” or “us”) respects the privacy of our customers and visitors to our website.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through our website, customer communications, estimate requests, and moving services.
This Privacy Policy is intended to comply with applicable federal and Texas law, including, where applicable, the Texas Data Privacy and Security Act (“TDPSA”), as amended, the Texas Identity Theft Enforcement and Protection Act (“ITEPA”), as amended, and other applicable consumer protection laws.
This Privacy Policy applies only to information collected by the Company and does not apply to third-party websites, applications, or services that are owned or operated by persons other than V-Chos Xpress.
- Scope of this Privacy Policy. This Privacy Policy applies to Personal Information collected, used, maintained, or disclosed by V-Chos Xpress, LLC in connection with its business operations, including through its Website (vchosxpress.com), online estimate requests, customer inquiries, communications, scheduling, payment processing, and the provision of moving, packing, transportation, storage, and related services.
This Privacy Policy applies to Personal Information collected from:
(a) visitors to our Website;
(b) current, former, and prospective customers;
(c) individuals requesting estimates or information regarding our services;
(d) individuals who communicate with us by telephone, email, text message (SMS), online contact forms, social media, or other communication channels;
(e) individuals who subscribe to receive communications from our Company, where applicable; and
(f) employment applicants who voluntarily submit information to V-Chos Xpress in connection with employment opportunities.
This Privacy Policy does not apply to information collected offline except to the extent such information is incorporated into the Company’s business records, nor does it apply to third-party websites, applications, platforms, products, or services that are not owned or controlled by us, even if accessible through links on our Website. Such third-party websites and services are governed by their own privacy policies and terms of use.
This Privacy Policy supplements, and does not replace, any confidentiality, privacy, or data protection obligations contained in a separate written agreement between V-Chos Xpress and its customers. In the event of a conflict between this Privacy Policy and a separately negotiated written agreement governing the handling of Personal Information, the terms of the written agreement shall control to the extent of the conflict.
- Categories of Personal Information We Collect. Depending on your interactions with V-Chos Xpress and the services you request, we may collect the following categories of Personal Information:
(a) Identification and Contact Information. Information such as your name, mailing address, billing address, email address, telephone number, and other contact information necessary to communicate with you and provide our services.
(b) Service Information. Information relating to the moving or relocation services you request or receive, including pickup and delivery locations, service dates, inventory descriptions, household or commercial property information, photographs or videos voluntarily provided for estimating purposes, special handling instructions, storage requirements, access instructions, and other information necessary to prepare estimates and perform requested services.
(c) Payment and Transaction Information. Information relating to payments and transactions, including billing records, invoices, payment confirmations, transaction history, and other financial information necessary to process payments. Payment card information is processed directly by our authorized third-party payment processors and is not stored by the Company except as necessary to document completed transactions.
(d) Communications Information. Information contained in communications between you and V-Chos Xpress, including correspondence, customer service inquiries, estimate requests, scheduling communications, feedback, complaints, photographs, attachments, recordings where permitted by law, and other information voluntarily provided by you.
(e) Website and Device Information. Information automatically collected when you access or use our Website, including Internet Protocol (IP) address, browser type, operating system, device identifiers, referring website, pages visited, dates and times of access, approximate geographic location derived from your IP address, cookie identifiers, and other technical or usage information.
(f) Employment Information. If you apply for employment with us, we may collect information contained in employment applications, resumes, references, licenses, certifications, work history, qualifications, and other information relevant to evaluating your application and complying with applicable employment laws.
(g) Other Information. Any other information that you voluntarily provide to us or that we are otherwise authorized or required to collect under applicable law in connection with our business operations.
We collect only the categories of Personal Information that are reasonably necessary and proportionate to provide requested services, operate our business, protect our legitimate interests, and comply with applicable legal obligations.
- Information We Do Not Intentionally Collect. V-Chos Xpress does not intentionally request, collect, or process Sensitive Personal Information except where reasonably necessary to provide requested services, comply with applicable law, or as otherwise expressly authorized by the individual. Unless specifically requested by us or required by law, customers should not submit Sensitive Personal Information through our Website or other communications with us.
For purposes of this Privacy Policy, “Sensitive Personal Information” may include, without limitation:
(a) Social Security numbers;
(b) driver’s license, passport, or other government-issued identification numbers;
(c) financial account numbers or payment card information, except to the extent processed through our authorized third-party payment processor;
(d) usernames, passwords, security questions, or other authentication credentials;
(e) precise geolocation information;
(f) biometric identifiers or biometric information;
(g) protected health information or medical records;
(h) information revealing racial or ethnic origin, religious beliefs, citizenship or immigration status, genetic data, sexual orientation, or other categories of information designated as sensitive under applicable law; and
(i) any other information that is considered sensitive under applicable federal or Texas law.
If the Company receives Sensitive Personal Information inadvertently or without a legitimate business need, we will take commercially reasonable steps to limit its use, protect its confidentiality, and securely delete or dispose of such information when it is no longer reasonably necessary or required to be retained by applicable law.
- Sources of Personal Information. V-Chos Xpress collects Personal Information from a variety of sources in connection with the operation of its business and the provision of its services. Depending on the circumstances, Personal Information may be obtained from one or more of the following sources:
(a) Directly from You. Information that you voluntarily provide to us when requesting an estimate, scheduling or purchasing services, completing online forms, communicating with us by telephone, email, text message, or other means, submitting payment information, or otherwise interacting with us.
(b) Through Our Website. Information automatically collected when you visit or interact with our Website, including certain technical information, device information, usage data, cookies, and similar technologies, as described in this Privacy Policy.
(c) Service Providers. Information received from third parties that provide services on our behalf, including payment processors, website hosting providers, analytics providers, communication platforms, scheduling and dispatch systems, customer relationship management providers, and other vendors that support our business operations.
(d) PubliclyAvailable Sources. Information obtained from publicly available records, mapping services, address verification services, governmental agencies, or other publicly accessible sources where reasonably necessary to verify customer information, confirm service locations, or support our business operations.
(e) Business Communications. Information obtained through communications with customers, prospective customers, referral sources, business partners, or authorized representatives acting on a customer’s behalf.
(f) Other Lawful Sources. Information obtained from any other source with your consent or as otherwise authorized or required by applicable law.
The Company collects Personal Information only from lawful sources and only to the extent reasonably necessary and proportionate to provide requested services, operate its business, protect its legitimate interests, and comply with applicable legal obligations.
- Use of Personal Information. V-Chos Xpress uses and processes Personal Information only for lawful and legitimate business purposes that are reasonably necessary to provide and improve our services, fulfill contractual obligations, operate our business, protect our legitimate interests, and comply with applicable law. Depending on the nature of your interaction with us, we may use Personal Information for one or more of the following purposes:
(a) to prepare estimates, schedule, coordinate, perform, and complete moving, packing, transportation, storage, and other services requested by you;
(b) to establish, administer, and maintain customer accounts and business relationships;
(c) to communicate with you regarding estimates, reservations, scheduling, service updates, invoices, payments, customer support, and other matters relating to our services;
(d) to process payments, issue invoices and receipts, administer refunds where applicable, and maintain accounting and financial records;
(e) to verify customer identity, confirm service locations, and prevent fraud, theft, unauthorized transactions, or other unlawful activity;
(f) to operate, maintain, monitor, troubleshoot, secure, and improve our Website, information technology systems, and business operations;
(g) to analyze website traffic, usage trends, and customer interactions for the purpose of improving the functionality, performance, security, and user experience of our Website;
(h) to respond to inquiries, comments, complaints, requests for information, or customer service matters;
(i) to maintain business records and comply with applicable federal, state, and local laws, regulations, licensing requirements, tax obligations, insurance requirements, court orders, subpoenas, and other legal processes;
(j) to establish, exercise, or defend legal claims, enforce our agreements, protect the rights, property, safety, and security of the Company, our customers, employees, contractors, and the public, and investigate or resolve disputes;
(k) to evaluate, negotiate, or complete a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or other corporate transaction involving all or a portion of our business; and
(l) for any other purpose for which you provide your consent or that is otherwise authorized or required by applicable law.
V-Chos Xpress limits its collection, use, and processing of Personal Information to that which is reasonably necessary and proportionate to accomplish the purposes described in this Privacy Policy. We do not use Personal Information for purposes that are materially inconsistent with the purposes for which it was collected except as permitted or required by applicable law or with your consent.
- Disclosure of Personal Information. We do not sell, rent, or lease Personal Information to third parties for monetary consideration. We disclose Personal Information only as reasonably necessary to operate our business, provide requested services, protect our legal interests, comply with applicable law, or as otherwise described in this Privacy Policy. V-Chos Xpress does not engage in targeted advertising, cross-context behavioral advertising, or profiling that produces legal or similarly significant effects concerning consumers except as expressly disclosed in this Privacy Policy or as otherwise permitted by applicable law.
We may disclose Personal Information to the following categories of recipients:
(a) Service Providers. Third-party vendors and service providers that perform services on our behalf, including providers of website hosting, cloud storage, payment processing, customer relationship management, communications, scheduling and dispatch software, information technology support, website analytics, fraud prevention, and other operational services. Such providers are authorized to process Personal Information only as necessary to perform services for the Company or as otherwise permitted by law.
(b) Professional Advisors. Our attorneys, accountants, auditors, insurance carriers, financial institutions, and other professional advisors where reasonably necessary to obtain legal, accounting, insurance, financial, regulatory, or other professional services.
(c) Government Authorities and Legal Process. Government agencies, law enforcement authorities, courts, regulators, or other third parties when disclosure is reasonably necessary to comply with applicable law, legal process, court order, subpoena, governmental request, or to establish, exercise, or defend the legal rights of V-Chos Xpress.
(d) Business Transactions. In connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, bankruptcy, dissolution, or other corporate transaction involving all or substantially all of the Company’s business or assets, provided that the receiving party agrees to maintain the confidentiality of the Personal Information in a manner substantially consistent with this Privacy Policy.
(e) Protection of Rights and Safety. When V-Chos Xpress reasonably believes disclosure is necessary to protect the rights, property, safety, or security of the Company, its customers, employees, contractors, or the public; to investigate fraud, theft, security incidents, or other unlawful activity; or to enforce our agreements and policies.
(f) With Your Consent. To any other person or entity where you have expressly authorized or directed V-Chos Xpress to disclose your Personal Information
- Cookies and Tracking Technologies. V-Chos Xpress uses cookies and similar technologies to operate, maintain, secure, and improve the functionality of its Website. Cookies are small text files stored on your computer or mobile device that enable the Website to recognize your browser, remember user preferences, enhance functionality, and collect information regarding Website usage.
Depending on the features available on the Website, we may use the following categories of cookies and similar technologies:
(a) Essential Cookies. Cookies that are necessary for the operation, security, and basic functionality of the Website. These cookies enable core features such as page navigation, security, and form submissions and generally cannot be disabled without affecting the operation of the Website.
(b) Functional Cookies. Cookies that remember user preferences and settings in order to provide a more personalized browsing experience, including language preferences or other Website customization features.
(c) Analytics Cookies. Cookies and similar technologies used to collect aggregated or de-identified information regarding Website traffic, visitor interactions, system performance, and usage trends for the purpose of improving the Website and our services. Where utilized, V-Chos Xpress may use third-party analytics providers, such as Google Analytics, subject to such providers’ applicable privacy policies.
(d) Marketing Cookies. If V-Chos Xpress elects to use advertising or remarketing technologies in the future, such technologies may collect information regarding interactions with the Website for the purpose of measuring advertising effectiveness or delivering advertisements permitted under applicable law. Any such use will be subject to this Privacy Policy and applicable legal requirements.
Most web browsers permit users to manage, block, or delete cookies through the browser’s settings. Disabling certain cookies may affect the availability or functionality of portions of the Website. Additional information regarding browser-specific cookie controls is available through your browser’s help documentation.
By continuing to use the Website, you acknowledge that cookies and similar technologies may be used as described in this Privacy Policy, except where applicable law requires additional notice or your affirmative consent.
- Consumer Privacy Rights. To the extent required by applicable law, including the Texas Data Privacy and Security Act (“TDPSA”), eligible consumers may have certain rights regarding their Personal Information, subject to applicable exceptions and verification requirements. These rights may include the right to:
(a) confirm whether the Company is processing the consumer’s Personal Information;
(b) access Personal Information maintained by V-Chos Xpress;
(c) correct inaccuracies in Personal Information, taking into account the nature of the Personal Information and the purposes for which it is processed;
(d) request deletion of Personal Information maintained by the Company, subject to applicable legal exceptions;
(e) obtain a portable copy of Personal Information previously provided by the consumer to Us, where technically feasible and as required by applicable law; and
(f) opt out of the processing of Personal Information for targeted advertising, the sale of Personal Information, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer, to the extent such activities are conducted by the Company and applicable law provides such rights.
Consumers wishing to exercise any applicable privacy rights may submit a request using the contact information provided in this Privacy Policy. V-Chos Xpress may request information reasonably necessary to verify the identity and authority of the requesting individual before responding to any request. Requests will be processed within the time periods required by applicable law.
If We deny a request, and applicable law provides a right to appeal, the consumer may submit a written request for reconsideration within thirty (30) days after receiving notice of the denial. The Company will review the appeal and provide a written response in accordance with applicable law.
- Data Security. V-Chos Xpress maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, acquisition, disclosure, alteration, destruction, loss, or misuse. These safeguards may include access controls, authentication procedures, employee training, secure network and system management practices, encryption or other appropriate security technologies where reasonably applicable, vendor oversight, and other measures appropriate to the nature and sensitivity of the information maintained.
Although We strive to implement and maintain reasonable security measures, no method of transmitting information over the Internet or storing electronic information is completely secure. Accordingly, the Company cannot and does not guarantee the absolute security of any Personal Information. To the fullest extent permitted by applicable law, Personal Information is provided and transmitted at your own risk.
In the event We become aware of a confirmed security incident involving Personal Information, the Company will investigate the incident and, where required by applicable law, provide notifications to affected individuals and governmental authorities in accordance with applicable legal requirements.
- Data Retention. V-Chos Xpress retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing requested services, maintaining customer and business records, processing payments, responding to inquiries, resolving disputes, enforcing contractual rights, protecting the Company’s legal interests, and complying with applicable federal, state, and local laws, regulations, court orders, and record retention obligations. When Personal Information is no longer reasonably necessary for these purposes, V-Chos Xpress will securely delete, destroy, anonymize, or otherwise dispose of such information in accordance with its internal record retention practices and applicable law.
We may retain certain Usage Data and technical information for a longer period where reasonably necessary to maintain the security, integrity, functionality, and performance of our Website, investigate suspected fraud or unauthorized activity, diagnose technical issues, comply with legal obligations, or establish, exercise, or defend legal claims.
- Children’s Privacy. Our Website and services are not directed to children under thirteen (13) years of age, and V-Chos Xpress does not knowingly collect Personal Information from children under the age of 13. If we become aware that Personal Information has been collected from a child under the age of 13 without appropriate parental consent, we will take commercially reasonable steps to delete such information as required by applicable law.
- Third-Party Websites and Services. Our Website may contain links to websites, applications, social media platforms, mapping services, payment processors, or other online resources operated by third parties for your convenience. These third-party websites and services are not owned or controlled by V-Chos Xpress, LLC, and this Privacy Policy does not apply to their information collection, use, disclosure, security, or privacy practices. V-Chos Xpress does not endorse, guarantee, or assume any responsibility or liability for the content, availability, accuracy, or privacy practices of any third-party website or service. We encourage you to review the privacy policy and terms of use of each third-party website or service before providing any personal information or engaging in any transaction. Your interactions with any third-party website or service are solely between you and the applicable third party and are governed by that third party’s terms and policies.
- Changes to this Privacy Policy. V-Chos Xpress may revise or update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, our business operations, technology, or data processing practices. Any revisions will be effective upon posting the updated Privacy Policy on our website, unless a later effective date is expressly stated. The “Effective Date” appearing at the beginning of this Privacy Policy indicates the date of the most recent revision. Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by applicable law. If applicable law requires additional notice or your consent before certain changes become effective, V-Chos Xpress will provide such notice or obtain such consent in accordance with applicable law.
- Contact Us. If you have any questions about this Privacy Policy, contact us:
V-Chos Xpress, LLC
8702 Barron Wood Circle
Houston, Texas 77083
Email: contact@vchosxpress.com
Website: www.vchosxpress.com/contact
