V-CHOS XPRESS, LLC
TxDMV No. 010277972C | USDOT No. 4528175
www.vchosxpress.com
WEBSITE TERMS AND CONDITIONS
Effective Date: [07/21/2026]
- Acceptance of These Terms
These Website Terms and Conditions (these “Terms“) govern your access to and use of the website located at www.vchosxpress.com and any related online services (collectively, the “Site“) operated by V-Chos Xpress, LLC, a Texas limited liability company (“V-Chos Xpress,” “we,” “us,” or “our“). By accessing the Site, submitting any form on the Site, or otherwise using the Site, you agree to these Terms. If you do not agree to these Terms, do not use the Site.
These Terms apply to your use of the Site only. They do not govern the moving services we provide, which are subject to a separate written Customer Service Agreement and Bill of Lading (the “CSA“) signed at the time you book a move. If there is any conflict between these Terms and the CSA with respect to a moving services matter, the CSA controls.
- About V-Chos Xpress
V-Chos Xpress is a licensed Texas intrastate household goods motor carrier. We are licensed and regulated by the Texas Department of Motor Vehicles (TxDMV) under Certificate No. 010277972C and hold USDOT No. 4528175. We provide residential and commercial moving services within the State of Texas, including the Houston metropolitan area, San Antonio, Austin, Dallas, and other Texas markets.
- Eligibility
You may use the Site only if you are at least eighteen (18) years old and have the legal capacity to enter into a binding contract. By using the Site, you represent that you meet these requirements. If you are using the Site on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.
- Permitted Use of the Site
4.1 License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal or internal business purposes related to evaluating or arranging moving services.
4.2 Prohibited Conduct. You agree not to: (a) use the Site in violation of any law or these Terms; (b) interfere with or disrupt the Site, its servers, or networks connected to it; (c) attempt to gain unauthorized access to any portion of the Site or to any system or data; (d) use any robot, spider, scraper, or other automated means to access the Site or collect information from it without our prior written consent; (e) reverse engineer, decompile, or disassemble any part of the Site; (f) frame, mirror, or republish any portion of the Site; (g) use the Site to transmit any virus, malware, or other harmful code; (h) submit information that is false, fraudulent, infringing, defamatory, harassing, obscene, or otherwise unlawful; or (i) impersonate any person or misrepresent your affiliation with any person or organization.
- Estimate Requests and Lead Submissions
5.1 Information You Submit. When you request an estimate or otherwise submit information through the Site, you agree to provide accurate, current, and complete information, and to update that information as needed to keep it accurate, current, and complete.
5.2 No Contract Until CSA Signed. Submitting an estimate request, contact form, booking inquiry, or any other form on the Site does not create a contract for moving services. A contract for moving services is formed only when V-Chos Xpress and the customer sign a written CSA. Until a CSA is signed, no party is obligated to provide or pay for any moving services, and any rates, dates, scope, or other terms discussed are subject to confirmation in the CSA.
5.3 Estimates. Any estimate generated based on information you submit through the Site is preliminary and informational. Any binding (or non-binding) written estimate required under Texas law will be issued separately under the procedures set forth in 43 TAC §218.61 before the move.
- Communications Consent
6.1 General. By submitting your contact information through the Site, you consent to receive communications from V-Chos Xpress related to your inquiry or to your move, including by email, telephone, and (where you have provided a mobile telephone number) text message (SMS or MMS).
6.2 Operational Messages. We may send operational messages relating to your inquiry or your move (for example, estimate confirmations, scheduling updates, crew arrival notifications, payment receipts, and claims correspondence). These messages are not marketing communications and are necessary to perform the services you have requested.
6.3 Marketing Messages and Express Consent. We will send marketing communications to you (including promotional emails or text messages) only if you have given prior express consent, including, where required by law, prior express written consent under the Telephone Consumer Protection Act, 47 U.S.C. §227, and its implementing regulations. You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email, by replying STOP to any marketing text message, or by contacting us at the address in Section 18.
6.4 Message and Data Rates. Standard message and data rates from your wireless carrier may apply to text messages you receive from us. We do not charge a fee for our text messages, but your carrier may. Text message frequency varies. For help, reply HELP to any text message from us.
- Moving Services Governed by the CSA
All moving services provided by V-Chos Xpress are governed exclusively by the CSA signed between V-Chos Xpress and the customer. The CSA addresses, among other things, the customer’s election between Released Value Protection and Full Value Protection, claims procedures, charges, payment terms, and dispute resolution for moving services. Nothing on the Site modifies, supersedes, or supplements the CSA, and no statement on the Site about a specific move, rate, schedule, or service shall be enforceable as a contractual term unless and until it is incorporated into a signed CSA.
- Intellectual Property
8.1 Ownership. The Site and all content on the Site (including text, graphics, photographs, logos, the V-Chos Xpress name and marks, software, designs, and the selection and arrangement thereof) are owned by V-Chos Xpress or its licensors and are protected by copyright, trademark, and other intellectual property laws.
8.2 Restrictions. Except for the limited license in Section 4.1, you may not copy, reproduce, distribute, publish, display, modify, create derivative works from, sell, license, or otherwise exploit any portion of the Site without our prior written consent. All rights not expressly granted are reserved.
8.3 Trademarks. “V-Chos Xpress” and the V-Chos Xpress logo are trademarks of V-Chos Xpress, LLC. You may not use these marks without our prior written consent. Other trademarks appearing on the Site are the property of their respective owners.
- User Submissions
9.1 Submissions. If you submit to us any review, testimonial, photograph, comment, suggestion, or other content (a “Submission”), you grant V-Chos Xpress a non-exclusive, worldwide, royalty-free, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display the Submission in any media now known or later developed for our marketing, promotional, and operational purposes.
9.2 Your Representations. You represent that each Submission is your original work (or that you have all rights necessary to grant the license above), is accurate, and does not infringe any third party’s rights or violate any law.
9.3 No Obligation. We have no obligation to use, display, or retain any Submission. We may remove or refuse to publish any Submission at our discretion.
- Privacy
Our collection, use, and disclosure of personal information is described in our Privacy Policy, available at [LINK TO PRIVACY POLICY]. By using the Site, you acknowledge that you have read and understand the Privacy Policy.
- Third-Party Links and Services
The Site may contain links to third-party websites or services that are not owned or controlled by V-Chos Xpress. We are not responsible for the content, privacy practices, or other practices of any third-party website or service. We encourage you to review the terms and privacy policies of any third-party website or service that you visit.
- Disclaimers
THE SITE AND ALL CONTENT ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. To the fullest extent permitted by law, V-Chos Xpress disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, and uninterrupted or error-free operation. We do not warrant that the Site is free of viruses or other harmful components.
Any information on the Site about moving services, rates, availability, or scheduling is general and informational. Specific terms applicable to your move will be set forth in the CSA, and you should rely on the CSA, not on any statement on the Site, with respect to any move.
- Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL V-CHOS XPRESS, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, REGARDLESS OF THE LEGAL THEORY ON WHICH ANY SUCH CLAIM IS BASED, EVEN IF V-CHOS XPRESS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE IS LIMITED TO ONE HUNDRED DOLLARS ($100.00). This limitation does not apply to V-Chos Xpress’s liability under the CSA for moving services, which is governed exclusively by the CSA.
- Indemnification
You agree to indemnify, defend, and hold harmless V-Chos Xpress and its members, managers, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or relating to: (a) your use of the Site; (b) your violation of these Terms; (c) any Submission you make; or (d) your violation of any law or any right of any third party.
- Termination
We may suspend or terminate your access to the Site, in whole or in part, at any time and for any reason, with or without notice, including for any actual or suspected violation of these Terms. The provisions of these Terms that by their nature should survive termination (including Sections 8, 12, 13, 14, 16, and 17) will survive any termination of your access to the Site.
- Modifications to These Terms
We may modify these Terms at any time by posting an updated version on the Site and updating the Effective Date at the top. Your continued use of the Site after we post a modification constitutes your acceptance of the modified Terms. If you do not agree to a modification, you must stop using the Site.
- Governing Law and Dispute Resolution
17.1 Governing Law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Site is subject to the exclusive jurisdiction described in this Section 17.
17.2 Informal Resolution. Before initiating any formal proceeding, you agree to contact us at the address in Section 18 and to attempt in good faith to resolve any dispute by direct discussion for at least thirty (30) days.
17.3 Binding Arbitration. Except as provided in Section 17.4, any dispute arising out of or relating to these Terms or your use of the Site that is not resolved informally will be submitted to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator in Houston, Harris County, Texas. Judgment on the award may be entered in any court of competent jurisdiction.
17.4 Carve-Outs. Notwithstanding Section 17.3, either party may (a) bring an action in small claims court or in a justice court of Harris County, Texas for any dispute within that court’s jurisdiction; or (b) seek injunctive or other equitable relief in a court of competent jurisdiction (including, in the case of V-Chos Xpress, to prevent unauthorized access to or use of the Site). Disputes about moving services are governed by the dispute resolution provisions of the CSA, not by this Section 17.
17.5 No Class Actions. All disputes will be resolved on an individual basis. Neither party may bring or participate in a class, collective, or representative action under these Terms.
- Contact Information
Questions, concerns, and notices under these Terms should be directed to:
V-Chos Xpress, LLC
Attn: Owner
8702 Barron Wood Circle Houston, TX 77083
Email: contact@vchosxpress.com
Telephone: (346) 621-0080
- Miscellaneous
19.1 Entire Agreement. These Terms (together with the Privacy Policy and, for customers, the CSA) constitute the entire agreement between you and V-Chos Xpress with respect to the Site and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, with respect to the Site.
19.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid or unenforceable provision will be reformed to the minimum extent necessary to make it valid and enforceable.
19.3 No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
19.4 Assignment. You may not assign or transfer these Terms or any rights or obligations under them. We may assign these Terms in connection with a sale or transfer of all or substantially all of our business or assets.
19.5 Force Majeure. We are not liable for any failure or delay in performance under these Terms caused by acts of God, severe weather, fire, flood, civil unrest, war, terrorism, government action, public-health emergencies, labor disputes, internet or telecommunications outages, or any other cause beyond our reasonable control.
19.6 Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
19.7 Electronic Communications. You consent to receive communications from us electronically (including emails and notices posted on the Site) and agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
